In 2007, I contacted Federal Way Carpet and Upholstery Cleaning because they are a local family owned business. They are the only company I have had to clean my carpets and upholstery since that time.

Over the years, I’ve had the same service technician in my home and rental property. He always arrives as scheduled and calls before arriving. His knowledge of special fabric considerations and stain removal is impressive; pets, no problem. When I phone, I am greeted by a cheerful person who already knows the square footage of my home and can accurately price the work that I want done. They are, without exception, always and genuinely personable. Their customer service is awesome.

In addition to cleaning, I have purchased carpet from them for a rental home, which they delivered and installed. The quality and price of the carpet, like their cleaning service, was surprisingly better than I expected. Their attention to detail in product and service is unsurpassed. I highly recommend them to everyone.

Thank you for 14 years of continued excellent customer care. When we sold our home in Steilacoom, our 10 year old carpets looked brand new! Thank you and your team of professionals.

I visited my parents the last weekend and I just wanted to thank you for the fine job your company did on cleaning my mom’s furniture and rugs. I hope I can talk my parents into doing this service more often for the sake of their furniture and rugs.
The 2 area rugs look great!! They look like new, except for the fringe. The fringe looks better than I thought it could and the pile looks awesome! I’m pleased that you were able to get it as clean as you did as I thought the whole rug was a goner!! Thanks again for the great job!

Over the past 25 plus years that I have called on Federal Way Carpet and Upholstery there has never been a time when I was unhappy with the service in any way. The quality and availability of services are top notch. They are trustworthy, loyal and extremely professional. I would recommend (and have) them to many friends. Thanks for a great job as always.

Just wanted to say thank you for another great job! Mike said you pulled through once again. The tenants were really concerned about the carpets, and I told them I was not going to replace them and that I was sure our guy (you 🙂 ) could clean them up real nice and of course they were skeptical and once they saw the carpets after you had been there, they were very happy, and the tenants son-in-law asked for your number. 🙂

Dear Chris,

I would like to take a moment to thank you for the fantastic job you and your team did cleaning our carpets. I know this wasn’t an easy job since it involved cleaning 100% wool carpets that had been damaged during a break in. I was very impressed by your extensive knowledge of how to care for and handle natural fibers as well as the fact that every stain (including latex paint, food stains, ink etc.) was meticulously cleaned and saved us from costly replacement. You have been a complete professional and a pleasure to work with both at this job and at our previous residences. My husband and I would recommend your company to anyone looking for excellent service and a very impressive job.

I would like to say Chris that I truly do appreciate your work here; your crew is VERY, VERY good at what they do and are VERY professional!!! I must say that when you and your men finish up, the carpets look good as new and it does me proud, everyone asks who does our carpets and I’m glad to recommend you and your crew. Keep up the good work!!! If I don’t see you before things wrap up I hope to see you again, same time next year doing the same old thing.
Take care my Brother and many, many Blessings to you and yours.

Christ Lutheran Church
Lakewood, WA

I have been using Federal Way Carpets and recommending them for many years. Their work is very thorough and they frequently remove tea and coffee stains that they say may not clean out. The carpets and more them superficially clean and they had companies just “move the dirt around” my carpets but not these dry very quickly after a service. Their prices are very fair and Orion is always pleasant and goes the extra mile to get that tea spilled under my bed. They have saved me a fortune on replacing flooring because my carpets are 15 years old and they look GREAT!

I had Chris and his son clean my carpets in 2006 and was very impressed at how clean my carpets were. The next year however I decided to save $80 and have Coit do the job. Unfortunately, I was not pleased with Coit’s services. The cleaner was not professional and my carpets only stayed clean for a few weeks afterwards. I’d much rather pay more and get the job done right with Federal Way Carpet & Upholstery Cleaning.

Chris runs an excellent business that not only provides clean carpets and furniture, it also is one that exhibits integrity and trustworthiness. We have often left a key with Chris and gone away for several days and come back to clean carpet and furniture.